Customer testimonials about Nottingham Ropewalk

"When the account manager met with us he was just the nicest person without the salesman smile that you get from competitors. We were expecting to be made to feel privileged to be joining them, but he had such a laid back yet confident approach that automatically put us at ease. 

"Additionally when switching from our bank to Handelsbanken, we were worried that it would be a daunting process; when we explained this to the Handelsbanken team, they sent out a member of their team to train us on how to use the online banking and set up payment templates. The support team helped with all of the setup forms and procedures, we were literally hand held all the way through without any problems. The service provided to us has simply been impeccable.

"We would highly recommend Handelsbanken for their professionalism, customer centric approach and secure use friendly systems."

Corporate Banking customer

"Having been let down at the 11th hour by two 'specialist' self-build mortgage providers, we were introduced to our account manager at Handelsbanken by our mortgage broker.
On meeting him he immediately understood the vision we had to build our dream home, and was forthcoming in providing the finance needed via a Residential Development Loan, with the terms agreeable to us and our chosen contractor. 

Self-build is a challenge on many levels, but the support we received from our account manager and his team has allowed us to concentrate on the build itself rather than worrying about the financial side. 

"We would wholeheartedly recommend Handelsbanken to anyone needing finance when contemplating building their own home in the future."

Individual Banking customer 

"Personal service from the banking sector is an over-used term in banking advertising, however Handelsbanken don’t just make this promise, they live it. 

"Their personal and attentive service enables faster business decisions, significantly more added value, leading to increased speed of growth in our business. SME businesses rely on service and speed to compete and it’s a pleasure to work with a bank that lives this with us and allows us to be confident in achieving our ambitious goals."

Corporate Banking customer

"We have banked with Handelsbanken since they opened an office in Nottingham in 2000 and have always been provided with excellent care and service.

"We wanted to work with a bank who would take the time to understand our business, be easy to deal with, respond quickly and offer long-term support to enable us to grow.

Finding the right banking partner in the first place is never easy, but we have been very satisfied with Handelsbanken for 15 years - old school banking for the modern era."

Corporate Banking customer

"We are really pleased we chose Handelsbanken to help finance our self build project.

"Having spoken to several high street and specialist lenders who seemed to make the process appear very difficult and inflexible, the approach from Handelsbanken was very refreshing. Being able to discuss our requirements directly with our account manager, who dealt with our project right form the application stage right through to completion, really made the whole process hassle free and the flexible, common sense approach at all stages really helped.

"I would not hesitate to recommend Handelsbanken, this product, and Julia to anyone else considering a similar project."

Individual Banking customer

"We have been customers of Handelsbanken Nottingham branch for almost three years now and could not be more satisfied with the level of service which they provide.

"My husband has for many years been well aware from his work as a solicitor of the bank's high standard of service and professionalism. Since we moved our current account to the bank we have certainly not been disappointed.

"For us, the hallmarks which make the bank stand out from our recent experience of other major clearing banks are the personal service and the availability of almost instant decisions from our day-to-day manager."

Individual Banking customer

"When the business was planning their new build we needed to contact our high street bank about our plans – we had been with them 25 years. Easier said than done! Having been good customers for this time, it was impossible to talk to a real person or receive answers to our letters, emails or calls, leaving us highly frustrated.

"Two minutes on the internet found us our local branch of Handelsbanken, and two days later a visitor – a real bank manager! They were interested, thorough and helpful –and it was highly reassuring to have such experts looking over our accounts, and deeming us to be worth taking on. More than that, they were interested in our work, and seemed as passionate about what we were planning as we were! 

"Our high street bank were suddenly interested, but too late, and with nothing to offer that began to compare with the service offered by Handelsbanken. Two years on, it was one of the best decisions we have made as an organisation and we have our new building, with facilities in which we can reach more people and change more lives. And we have the continuing support of real people who talk to us, advise us and even come to see us! Highly reassuring in these challenging times for charities".

Corporate Banking customer