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Meet our people

Hear from some of our colleagues on what it means to work for Handelsbanken

Oliver Jones, Individual Banking Manager, Manchester Spinningfields

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Why did you join Handelsbanken?

I had just finished a Graduate Scheme in London for a large, centralised American company and it really wasn't for me. I couldn't make any decisions, wasn't empowered and felt like a cog in a wheel. I had heard about Handelsbanken through friends and family and the way they worked really interested me. I did Economics at university and was always interested in business so I decided to apply for the summer internship. I spent two months in the Manchester Spinningfields branch and loved it so was delighted to apply for a full-time job when the opportunity arose. 

What does being a ‘Handelsbanker’ mean to you?

Simply being trusted to make the right decisions for our customers. The Bank gives its employees the platform and relevant training and qualifications to become a trusted advisor to their customers. 


Angela Squires, Compliance Officer

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Why did you join Handelsbanken?

Having spent 29 years in financial services the time was right to look for a new opportunity. However, I didn’t want to join another bank that was the same in all but name to the one I was leaving -  Handelsbanken fitted the bill.  

It was evident from talking to some of the current employees, that the Bank had a customer-centric approach and very much encouraged individuals to take control of their own destiny.

What does being a ‘Handelsbanker’ mean to you?

To be honest, it means just being me!

I have always had a passion for good customer service, attention to detail and high moral standards. I believe you should treat others how you would wish to be treated, all of which align with the Handelsbanken ethos.


Andy Cook, Branch Manager, Leeds Wellington Street

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Why did you join Handelsbanken?

Having worked in the financial services sector all my career, I'd reached a stage with my former employer where I struggled to understand their long-term strategy for both customers and their employees. When the opportunity came to work for Handelsbanken, its clear and well-defined strategies in both areas were easy to understand and invest in. 

What does being a ‘Handelsbanker’ mean to you?

Simply, it's the sense of belonging. The feeling that no matter where you work in the organisation, customers are at the heart of each decision we make. This provides more satisfaction in the role you perform as you feel supported, empowered and reassured that everyone is pulling together for a collective common goal. 


Nicola Jemmett, Corporate Banking Manager, Wimbledon

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Why did you join Handelsbanken?

Because its values aligned so closely with my own. The belief in long-term relationships built on good customer service is something I feel very strongly about. Handelsbanken puts this at the core of the business and that was unlike anything I had seen in my career. I wanted the opportunity to make decisions based on true judgement and customer need which is what Handelsbanken was able to offer.

What does being a ‘Handelsbanker’ mean to you?

It means taking responsibility for decisions and actions and being personally accountable. It's putting the customer front and centre of everything, giving them respect and an honest opinion. Being a Handelsbanker means autonomy, freedom, and the trust of the organisation to do a job properly and do it well. It's about having pride in yourself, your colleagues, and your employer. 


Nicola Arrowsmith, Deputy Branch Manager, Chester

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Why did you join Handelsbanken?

Prior to joining in 2008, I worked at a high street bank and I was questioning if banking was for me. I enjoyed dealing with customers but I was frustrated about things being outside of my control. When my then manager moved to set up the Handelsbanken branch in Chester, I didn’t hesitate to come to work for an organisation that empowers their employees and puts the customer first. 

What does being a ‘Handelsbanker’ mean to you?

The culture and being a ‘Handelsbanker’ means the world to me – it’s what sets us aside from our competitors and what makes me proud to come to work. Our decentralised approach means that we are empowered to make our own decisions. We strive to do what is right for the customers, even if not most profitable for the Bank.


Kevin Perkins, IT Operations Manager

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Why did you join Handelsbanken?

I joined Handelsbanken in 2001 with the Nottingham branch in the throws of being setup, with the Bank being very much an unknown back then. A branch roadmap and strategy was in place to increase the Handelsbanken presence throughout the UK and the opportunity to be part of something new and different was extremely appealing for me.

What does being a ‘Handelsbanker’ mean to you? 

I like how staff are both empowered and encouraged to put forward their ideas and contribute towards improvements. Therefore it does not matter whether you are a new starter, a junior member of staff or a seasoned veteran, all staff can make a difference, and there is no such thing as a bad idea.


Sean Leckenby, Credit Analyst

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Why did you join Handelsbanken?

A colleague who had recently joined the Bank had asked me if I would be interested in working for Handelsbanken and helping to establish a regional cash management team as the Bank was expanding rapidly. Having initially met with an area manager, it immediately became apparent that I ‘needed’ to join Handelsbanken, as I couldn’t believe how the culture felt so aligned to my own values. 

What does being a ‘Handelsbanker’ mean to you?

Being customer-focused. In doing this you should be friendly, approachable, a team player and be able to take responsibility and make your own decisions, whilst always ensuring you do this with the utmost integrity. From a career perspective you should be driven enough to forge your own career path and take responsibility for your own development. You should though be humble enough to ask for support when you need it.


Siham Qablaoui, Account Manager Support

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Why did you join Handelsbanken?

I wanted to be part of an open and supportive environment where individuals are well respected and have the freedom to develop skills and achieve personal goals. Staff are encouraged to enjoy a variety of experiences across the many departments of the Bank. I found Handelsbanken’s culture to be very supportive and flexible which allows me to set personal goals and not just follow a fixed career path. 

What does being a ‘Handelsbanker’ mean to you?

It means having the opportunity and the responsibility to contribute to the overall success of the Bank as part of a wider team, whilst also progressing along the career ladder on an individual level. It also means acting with integrity and displaying professionalism towards my peers and customers.