Our way of working
Our culture nurtures a spirit of respect for colleagues and customers and a collaborative way of working. 50 years ago Jan Wallander, our CEO at the time, set out our unique culture and way of working, and we have been guided by this principle ever since.
This included "an unshakeable belief in people and their ability and will to do good things well ('Our Way' - the handbook of our corporate culture)."
Our single-minded focus on customer needs throughout the organisation means we have some clear differences in our working practices from many other providers. At the Bank, we don’t have sales targets, product campaigns or short-term annual bonuses, freeing us to do what’s right for the customer every time. Employees participate in a long-term profit sharing scheme whereby colleagues benefit from sustainable growth in the Bank.