At Handelsbanken, we aim to provide our customers with the best possible service. Based on the valuable feedback we receive, we constantly work to improve on the products and services we offer.
To help us to achieve this, we monitor our performance over time and against our competitors. One of the ways we do this is by participating in an independent survey of British bank customers’ satisfaction, delivered by EPSI Rating Group*. For the seventeenth year in a row we're pleased to learn that again we have the most satisfied customers in Britain, both for individual and corporate banking.
Handelsbanken’s UK Chief Executive, Mikael Sorensen comments: "Our customers place a huge amount of trust in us, and these results show how much they value our relationship-driven approach to banking. To be recognised as number one for 17 years in a row is a remarkable achievement, but what stands out this year is how the gap between us and the wider industry continues to grow. That’s a testament to the strength of our model, where local-decision-making and personal service remains at the core.
"I’d like to thank all my colleagues, especially in our branches and customer-facing teams, for the dedication and care you show every day. It’s your commitment that makes this recognition possible.”
* EPSI Rating Group, 2025
