At Handelsbanken, we aim to provide our customers with the best possible service. Based on the valuable feedback we receive, we constantly work to improve on the products and services we offer.
To help us to achieve this, we monitor our performance over time and against our competitors. One of the ways we do this is by participating in an independent survey of British bank customers’ satisfaction, delivered by EPSI Rating Group*. For the seventeenth year in a row we're pleased to learn that again we have the most satisfied customers in Britain, both for individual and corporate banking.
Handelsbanken’s UK Chief Branch Officer, Chris Teasdale comments: “The EPSI results demonstrate the strength of our relationship-led approach, and are a reflection of the experiences our customers have with us day to day. Whether it's helping someone buy their first home, supporting a business through an important decision, or resolving a query quickly and efficiently, every interaction contributes."
* EPSI Rating Group, 2026
